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5Configuration
6Outcall Menus
7Placing Calls

Note: outCALL application has reached the end-of-life (EOL) status, and as such is no longer supported by Bicom Systems.

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OutCALL application is designed for integration with MS Outlook giving users powerful tools at hand placing and receiving calls.

Some of the OutCALL features are:

Integration with unlimited system extensions (SIP/IAX)
Automatic integration with Microsoft Outlook 2000 and higher
Call History
Real time call notifications via pop windows
Placing calls within Outlook, email message or contact
Automatic contacts data update
Automatic application updates notifications
Clear debug information
Full PBXware/SWITCHware integration
Developer version available
Unlimited Languages Support

For full functionality OutCALL requires:

- Microsoft Windows Operating System (XP preferred)

- Microsoft Outlook 2000, or higher

- 6Mb of free hard disk space

- Configuration of manager.conf file.

- Full internet access from the computer where OutCALL is installed. (Required for product registration).

Required Fields

Once you have successfully registered OutCALL, you need to configure PBX server so it can work with OutCALL. These fields are required.

PBXware with Asterisk:

1. Navigate to PBX server url. For example: 'http://192.168.1.1/admin/'

2. Enter administrator 'Email' address and 'Password' .

3. Click Login button

4. Navigate to 'Settings: Conf files: Manager'

5. Be sure that the following lines are located at the top of 'manager.conf' file:

6. Add OutCALL account by adding the following lines:

You may substitute 'username' and 'password' with custom values.

7. Click 'Save' button.

8. Restart the PBXware.

Vanilla Asterisk:

1. Login via SSH to your Asterisk.

2. Edit 'etc/asterisk/manager.conf' file and make sure following lines are added:

You may substitute 'username' and 'password' with custom values.

3. Restart the Asterisk

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Advanced Options

If a client is granted the ability to 'read' a given class, 'Asterisk' will send it events of that class. If a client is granted the ability to 'write' a given class, it may send actions of that class.

Set of adresses to deny access

Set of addresses to permit access

OutCALL Settings

After configuring the server side, open OutCALL by clicking on 'Start/ All Programs/ OutCALL/ OutCALL' .

General

Outgoing context:
System context used for outgoing calls
Example: PBX systems may use different contexts when making outgoing calls. Set the context of the OutCALL monitored extension here (default value = 'default')
Field Type: [a-z][0-9]

Call notification dialog delay:
Time in seconds notification window will be displayed when new call is received
Example: A call is made to monitored extension 1000. Notification window will be displayed above the Windows Tray Area for set numbers of seconds before it disappears
Field Type: [a-z][0-9]

Start OutCALL when Windows starts:
Example: With this option enabled, OutCALL will start automatically on Windows startup
Field Type: Check box

Allow automatic Sign In when connected to the Internet:
Example: With this option enabled, OutCALL will automatically sign in when connected to Internet
Field Type: Check box

Ignore less that $NUM digit calls:
Set the number of digits ignored by OutCALL
Example: With this option set to '3', OutCALL will simply ignore and will not dial any two or less digit numbers (e.g. 23, 5)
Field Type: Select box

Don't show Settings window when OutCALL starts:
Example: With this option enabled, OutCALL will display the Settings window every time it is started
Field Type: Select box

Server

Server:
IP address of the PBX server OutCALL is connecting to
Example: 192.168.1.2
Field Type: [0-9]

Username:
Username for authentication with the PBX server (as set in Asterisk Settings, step 6)
Example: outcall
Field Type: [a-z][0-9]

Password:
Password for authentication with the PBX server (as set in Asterisk Settings, step 6)
Example: password
Field Type: [a-z][0-9]

Port:
Port PBX server listens for OutCALL connection
Example: Default one is 5038
Field Type: [0-9]

Extensions

Unlimited number of extension can be added for OutCALL monitoring. However, those extensions need to be on the same PBX server.

NOTE: In using freeware version, only 1(one) extension can be monitored. Please contact Bicom Sales department if more extensions needed.

Actions:

Add - Click to add extension.

Remove - Click to remove selected extension.

Edit - Click to edit selected extension.

Add

To add extension click on 'Add' button

Extensions:
Monitored extension number
Example: 1000
Field Type: [0-9]

Protocol:
Protocol that monitored extension uses
Example: SIP/IAX
Field Type: Select box

Password/Re-type:
UAD/Phone authentication password
Example: Provide the UAD/Phone extension password (e.g. 09a8dsf7) and retype it in the field below
Field Type: [a-z][0-9]

Outlook

Enable Outlook integration:
Enabling this option will add new OutCALL toolbar to Outlook
Example: Select this option and open the Outlook. Bellow the standard Outlook menu bars OutCALL toolbar should be visible
Field Type: Check box

Enable Outlook features in OutCALL:
Should Outlook Contacts database be used when placing/receiving calls
Example: Select this option to save/retrieve contacts data to/from Outlook database
Field Type: Check box

Search Outlook Contacts for incoming calls:
Set the way caller information is displayed
Example: Enabling this option will display user's name as saved in Outlook contacts instead of displaying the Caller ID
Field Type: Check box

Automatically display New Contact Window for unknown incoming calls:
Set the way anonymous calls are treated
Example: Enabling this option will display Outlook's new contacts window if call is received from users that are not in our contacts list
Field Type: Check box

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Bicom 2000 User Manual